To Our Valued Customers,
We have some significant updates to share with you that we believe are essential for you to be informed about. Kindly take a moment to peruse the following details regarding recent enhancements to our services and their implications for you which include:
- Supply Chain Challenges & Price Adjustments
- Introduction of Online Forms Service
- Service Expansion on PM’s
Navigating Supply Chain Challenges and Price Adjustments at On-Site Fleet Services
The logistics industry heavily relies on tractor-trailers, but recent supply chain disruptions have presented unprecedented challenges within the repair sector. Compounded by a recent accident in Baltimore and conflicts in the Middle East, these challenges have necessitated crucial adjustments.
The escalation in inflation and supply chain bottlenecks has led to a substantial increase in repair costs. Prices for new equipment have surged by 20-40%, and the costs for used equipment have doubled. Even essential components like tires have experienced price hikes ranging from 20-25%.
In order to sustain our operational integrity and uphold our commitment to delivering exceptional service, we find it imperative to adapt our pricing structures accordingly. At On-Site Fleet Services, ensuring your satisfaction remains our utmost priority. Therefore, we are implementing phased price adjustments to strike a balance between escalating expenses and providing unparalleled service.
Your feedback matters to us. Should you have any inquiries or concerns, please do not hesitate to reach out. We deeply value your support as we navigate these challenges together.
Introduction of New Online Forms Service
We are thrilled to introduce a new online service forms platform designed to enhance your experience with us. This innovative process aims to streamline your interactions and enhance the accessibility of our services.
Our technicians will utilize online fillable forms, conveniently attached to your invoices for easy reference and included in your service completion notifications. Additionally, you can access these forms through our online portal, with a direct link provided in the completion notifications. Should you require assistance locating them within your personal client portal, please feel free to contact us for guidance.
Expansion of Services
Ensuring safety remains our top priority. Given the evolving challenges in our industry and our commitment to upholding the highest professional standards, we are upgrading our PM (Preventative Maintenance) Program.
Our enhanced PM Program will now encompass a comprehensive 64-point inspection. This meticulous examination aims to uphold your vehicle’s peak condition and ensure safety on the road. While we estimate that this inspection will take a minimum of 2 hours, we firmly believe that our efforts will enhance the value of your assets and ultimately lead to greater cost-effectiveness.
These thorough inspections play a pivotal role in maintaining your vehicle in optimal condition, ensuring your safety on the road. Should you have any inquiries or require further assistance, please do not hesitate to contact us.
We sincerely appreciate your ongoing trust in our services and look forward to continuing to serve you with excellence.
Warm regards,
Thomas Willis
Director of Service Operations
863.510.5992
877.777.0012 (fax)
